I’ve started getting FIS Error 0014 “An internet based service used by the application is currently unavailable or reporting a problem.” Our IT team are baffled, they’ve put me out as full domain admin, through a connection allowing access to all ports and very low firewall security but still same error. Anyone else had it and/or know how to resolve? Our IT team are claiming it must be other end server down and nothing to do with us!May 9, 2018 at 4:52 pm #255625
Same for me.
Can’t see anything on the known issues log either.
Can anyone from the ESFA respond to this?May 10, 2018 at 7:44 am #255732
Still the same this morning, on trying to update the main application. I’ve rung the service desk who say it must be something our end blocking it, but we haven’t changed anything and it was working fine. They’ve asked for the firewall logs, which I’m hoping don’t disappear into a black hole and we can never update again… I’ll keep anyone else who has this issue posted.May 10, 2018 at 9:35 am #255758
same here. We’ve changed nothing but the same issue. Look forward to the response.May 10, 2018 at 9:49 am #255760
I’ve just done a full update here and it all seems to be working ok for us.May 10, 2018 at 12:26 pm #255818
We think it’s an issue with permission to write back to the local SQL table. Why it should have changed is a mystery as has been working fine. Won’t write to it with full domain admin rights for some reason. Clean new install it’s the same. Will post if and when we resolve!May 11, 2018 at 9:26 am #256040
I’m back working.May 11, 2018 at 2:01 pm #256129
So am I, thanks for alerting! It has to have been something their end, despite the service desk saying can’t be them and has to be our config blocking it. We’ve changed nothing and wasted hours trying to find cause, thank you ESFA!May 11, 2018 at 2:16 pm #256141
I’ve been getting this issue all afternoon today? Did you guys just find it started working again without doing anything?May 11, 2018 at 4:22 pm #256173
We didn’t change anything, it just miraculously started working again. We spent yesterday on a new install trying access with different ports and firewall, and were pretty sure the issue was permissions writing to the local SQL data. We suspect they had something in their download that it wouldn’t let write. Started working fine today on my normal machine I use it on, no change to firewall or permissions – have you tried the switch off back on trick?!
What is frustrating is the service desk said unique to us, no else getting issue, but clearly was more than us affected with replies coming through here! Let us know how you get on!May 11, 2018 at 4:27 pm #256175
Well, stable door and bolted springs to mind, I rang service desk and raised a ticket when this error first appeared and was told on both occasions it must be our firewall causing the issue. I’ve just had a response to the ticket:
please accept our apologies –
The FIS technical team have advised that the 0014 error has now been corrected with an emergency change.
Why oh why oh why the service desk couldn’t have been told there was an error originally and saved me hours trying to resolve is beyond me. At least they have admitted it was their error.May 14, 2018 at 4:56 pm #256874
Has everybody who had this problem now found it resolved?
I’ve tried updating this morning to see if the issue had gone away, only to find we’re still experiencing the 0014 error message.May 16, 2018 at 8:52 am #257277
Working for me and it’s done a further update this week.
I also received the following from the service desk yesterday
The Data team have now corrected the 0014 error and the FIS programme will now function correctly.
Hope you get sorted soon
JohnMay 16, 2018 at 9:29 am #257290
Thanks for the heads up John.
I’ve sent an email to the Helpdesk and will await their reply.May 16, 2018 at 11:54 am #257347
Just tried to run a FIS update and the 0014 error has returned … hey ho try again tomorrow
DaveMay 16, 2018 at 3:41 pm #257411
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