Hi, I am sorry you are experiencing an issue with the AGE reports. I am investigating the issue raised and would be grateful if users Mark, NBNSAHealth and Hughes18 could send me their organisation details (UKPRN) so that I can investigate further.
ESFA Provider Digital service
I have just tried Mark’s approach – saving directly to my desktop and opening from there gives a fully working Excel spreadsheet.
Opening from the webpage still gives a read-only version when I click Enable Editing or attempt to print and click Enable Printing it generates a new blank spreadsheet entitled “download”.
I reported this to the Service Desk on 3rd August and this morning received the reply:
Opened: 03-08-2017 09:52:23
Title: AGE Reports unusable…
Resolution: Hi Neil,
Thank you for your email.
The reports are an excel file that you should be able to read. Unfortunately I am unable to send these over in another format and this is the first instance we have had a user unable to use these reports.
When clicking on the link the report should automatically download to your computer to be able to read. Is it possible to get your internal IT team to look into this with you?
Staggering that the Service Desk believe they can flag a request for help as “Resolved” by saying “Is it possible to get your internal IT team to look into this with you?” – talk about teflon-coated buck-passing!